Agenda and minutes

Venue: Council Chamber, Town Hall, Saturday Market Place, King's Lynn PE30 5DQ. View directions

Contact: Wendy Vincent, Democratic Services Offiver, 01553 616377, email:  wendy.vincent@west-norfolk.gov.uk 

Items
No. Item

CP1

Appointment of Vice Chairman for the Municipal Year 2018 - 2019

Minutes:

RESOLVED:  Councillor P Beal be appointed Vice-Chairman for the Municipal Year 2018 – 2019.

CP2

Apologies

Minutes:

Apologies for absence were received from Councillors J Moriarty, D Tyler and T Wing-Pentelow.

CP3

Minutes pdf icon PDF 82 KB

To approve the minutes from the Corporate Performance Panel held on 5 April 2018.

Minutes:

The minutes of the meeting of the Corporate Performance Panel held on 5 April 2018 were agreed as a correct record and signed by the Chairman, subject to CP90 being amended to read:

 

“That Councillor D Tyler be appointed Vice-Chairman for the meeting.”

 

CP4

Declarations of Interest

Please indicate if there are any interests which should be declared.  A declaration of an interest should indicate the nature of the interest (if not already declared on the Register of Interests) and the agenda item to which it relates.  If a disclosable pecuniary interest is declared, the Member should withdraw from the room whilst the matter is discussed.

 

These declarations apply to all Members present, whether the Member is part of the meeting, attending to speak as a local Member on any item or simply observing the meeting from the public seating area.

Minutes:

There were no declarations of interest.

CP5

Urgent Business Under Standing Order 7

To consider any business which, by reason of special circumstances, the Chairman proposed to accept as urgent under Section 100(b)(4)(b) of the Local Government Act 1972.

Minutes:

There was no urgent business.

CP6

Members Present Pursuant to Standing Order 34

Members wishing to speak pursuant to Standing Order 34 should inform the Chairman of their intention to do so and on what items they wish to be heard before the meeting commences.  Any Member attending the meeting under Standing Order 34 will only be permitted to speak on those items which have been previously notified to the Chairman.

Minutes:

There were no Members present under Standing Order 34.

CP7

Chairman's Correspondence (if any)

Minutes:

There was no Chairman’s correspondence.

CP8

OneVu Update pdf icon PDF 71 KB

The Panel will receive a PowerPoint presentation from the Assistant Director.

Minutes:

The Panel received a presentation from the Assistant Director – Central and Community Services, a copy of which is attached to the Minutes.

 

The Panel was invited to comment/ask questions, a summary of which is set out below.

 

In response to questions relating to fly tipping, the Assistant Director explained that when notification was received of fly tipping, the Clean-up Team aimed to take appropriate action within 24 to 28 hours.

 

Following questions on e-forms, the Assistant Director explained that forms had been drafted and agreed by relevant departments within the Council.  At any time, the customer could track progress on any issue raised, an example was viewed on the screen.

 

The Assistant Director informed the Panel that she had undertaken research of other Councils and it was noted that in one case the telephone enquiries were open from 10 am to 4 pm in order to try and encourage customers to use the website to access the services required.

 

The Panel was invited to consider how customers could be encourage to use the Borough Council’s website to access services and how those changes could be driven forward and changes implemented.

 

In response to further questions, the Assistant Director advised that when a customer created an account, it was possible to see all transactions created to enable the customer to keep a record.  It was noted that a customer could access their account at any time and make any necessary amendments.

 

Following questions relating to the closure of the area offices, the Assistant Director explained that customers could access the Council’s services via the website, by telephone or make an appointment.  It was highlighted that if a customer visited the King’s Court offices, a CIC advisor would try to resolve the query or make an appointment to see a relevant officer within a week.  Members were advised that the Council was committed to offering the best service it could and no customer would be turned away from the King’s Court offices.

 

The Leader commented that Borough Councillors should encourage Parish Councils and their constituents to create an account in order that they could report fly tipping, etc direct to the Council rather than through their Ward Councillor.

 

The Chairman, Councillor Humphrey invited the Portfolio Holder to address the Panel.  The Portfolio Holder explained that the introduction of digital services were both educational and challenging.  She advised that with the increased use of digital services allowed customers to access Council services at their convenience and also out of normal office hours in the privacy of their own home.  With regard to the closure of the area offices, comments were made in the first few weeks, but now customers were accessing services either by telephone, making an appointment or via the website.  The Panel was invited to consider whether the Borough Council’s telephone number should be published on the website.

 

The Portfolio Holder congratulated the Assistant Director and her team on the superb work which made the Council services easy to access  ...  view the full minutes text for item CP8

CP9

Exclusion of Press and Public

To consider passing the following resolution:

 

That under Section 100(4)(40) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that it involves the likely disclosure of exempt information as defined in paragraphs 1, 2 and 3 of Part 1 of Schedule 12A to the Act.

 

Minutes:

RESOLVED:  That under Section 100(4)(4) of the Local Government Act 1972, the press and public be excluded from the meeting for the following item of business on the grounds that it involves the likely disclosure of exempt information as defined in paragraphs 1, 2 and 3 of Part 1 of Scheduled 12A to the Act.

CP10

EXEMPT ITEM: Post Evaluation of King's Court Accommodation Project

 

 

 

 

RETURN TO OPEN SESSION

Minutes:

The Panel received an update report from the Property Services Manager and Project Technician.

 

The Project Technician and Property Services Manager responded to questions from the Panel relating to:

 

·         Income generated by the renting of accommodation to other organisations/financial benefits

·         Dedicated project team established.

·         Benefits to staff.

·         Service charges.

·         Car parking provision.

·         Lessons learned.

 

The Leader, Portfolio Holder, Chairman and the Panel congratulated the Property Services Manager/Project Technician and team on the project and the update report given to Members.

 

 

RETURNED TO OPEN SESSION

CP11

Nominations to Outside Bodies and Partnerships - Hunstanton Sailing Club Development Sub Committee pdf icon PDF 69 KB

Minutes:

The Panel was invited to nominate a representative to participate in the outside bodies and partnerships which fall within the Corporate Performance Panel’s remit, Hunstanton Sailing Club Development Sub-Committee.

 

RESOLVED:  Councillor P Beal be appointed as the Borough Council’s representative on the Hunstanton Sailing Club Development Sub Committee.

CP12

Forward Decisions List pdf icon PDF 65 KB

Minutes:

The Panel noted the Forward Decisions List 

CP13

Panel Work Programme 2018/2019 pdf icon PDF 69 KB

To note the Panel’s Work programme for 2018/2019.

Minutes:

The Chairman invited the Panel to put forward any items for inclusion on the Panel’s Work Programme.

 

The following items were identified:

 

·         Heritage Gardens Hunstanton – the Leader suggested that this item be referred to the Environment and Community Panel.

·         Wall at the rear of the Princess Theatre - The Leader suggested that this item be discussed at the next Joint Panel Chairmen and Vice-Chairmen meeting to determine which Panel it should be considered by.

 

The Chairman, Councillor Humphrey reminded opposition Members that they had the right to place one item of business on each Panel Agenda.

CP14

Date of Next Meeting

To note that the date of the next meeting of the Corporate Performance Panel will take place on Tuesday 17 July 2018, 6 pm in the Council Chamber, Town Hall, Saturday Market Place, King’s Lynn.

Minutes:

The next meeting of the Corporate Performance Panel will be held on Tuesday 17 July 2018, 6 pm in the Council Chamber, Town Hall, Saturday Market Place, King’s Lynn.