Agenda and minutes

RESOLVED:  That Councillor D Tyler be appointed Vice-Chairman for the meeting.

Apologies for absence were received from Councillors J Collop, G Howman, B Long, J Moriarty and G Wareham.

To approve the minutes from the Corporate Performance Panel held on 19 February 2018.

The minutes of the meeting of the Corporate Performance Panel held on 19 February 2018 were agreed as a correct record and signed by the Chairman.

Please indicate if there are any interests which should be declared.  A declaration of an interest should indicate the nature of the interest (if not already declared on the Register of Interests) and the agenda item to which it relates.  If a disclosable pecuniary interest is declared, the Member should withdraw from the room whilst the matter is discussed.

These declarations apply to all Members present, whether the Member is part of the meeting, attending to speak as a local Member on any item or simply observing the meeting from the public seating area.

There were no declarations of interest.

To consider any business which, by reason of special circumstances, the Chairman proposed to accept as urgent under Section 100(b)(4)(b) of the Local Government Act 1972.

There was no urgent business.

Members wishing to speak pursuant to Standing Order 34 should inform the Chairman of their intention to do so and on what items they wish to be heard before the meeting commences.  Any Member attending the meeting under Standing Order 34 will only be permitted to speak on those items which have been previously notified to the Chairman.

There were no Members present under Standing Order 34.

There was no Chairman’s correspondence.

The Chairman, Councillor Humphrey informed the Panel that there was unfortunately not an officer available to attend for this item.  However, he explained that a briefing note was attached to the Agenda and invited Members to contact Jake Currier with any specific questions.  The Chairman reminded Members that an invitation to attend a training session on 17 May 2018 had been circulated and that the session would include General Data Protection Regulations.

The Policy, Performance and Personnel Manager presented the Corporate Performance Monitoring Q3 2017/2018 report and advised that the report showed that 51% of targets had been met, and performance had improved against target for 17 targets.

Members were reminded that following the collation of the full report, those indicators that had not met their target were drawn out into an Action Report, which provided additional detail on what actions were being taken to correct performance that had a variance to target.

The Panel was informed that Appendix A set out the Environment and Community Panel and Regeneration and Development Panel indicators.

Members’ attention was drawn to the key points from the corporate performance monitoring report Q3 set out in section 2 of the report.

The Policy, Performance and Personnel Manager reminded the Panel that following a scrutiny review, it was agreed that “Panels should consider their own performance indicators and they be encouraged to monitor the progress in line with the Corporate Objectives through that route.”  Attached at Appendix A were the indicators which related to the remits of Environmental and Community Panel and Regeneration and Development Panel.  To support corporate oversight, the full set of indicators would continue to be presented to the Corporate Performance Panel.

The Policy, Performance and Personnel Manager responded to questions relating to the following indicators:

·         CC!1:  % of customer contact made by digital channels resulting in a reduction of face to face and telephone enquiries – in particular, how were customers encouraged to use the digital channels.  It was noted that the OneVu account had been publicised to raise awareness and inform customers how to set up an account.  Members were reminded that the CIC Manager had previously given a presentation to the Panel on the OneVu account and it was suggested than an update on the OneVu account be given at a future meeting.  Following comments on the notes accompanying the indicator, the Policy, Performance and Policy Manager undertook to review the text and amend where appropriate.

·         Column – Good Performance (Aim to maximise/minimise).  Following comments, the Policy, Performance and Personnel Manager undertook to replace the text with:  better than/worse than target.

·         C02:  Total of waste recycled and composted (tonnage) – The Panel commented that it would be useful to receive information on the % of recycling and it was therefore suggested that the relevant officer be invited to give a presentation at a future meeting.

·         CO4:  % of rent arrears on industrial estates – The Policy, Performance and Personnel Manager undertook to find out the reason for the 3% increase from Property Services and forward the information direct to the Panel.

·         CC2:  Average no of working days lost due to sickness absence per FTE employee.  Members were advised changes were being made to the sickness absence management system and that there was a return to work interview procedure in place.  Comments were made that it would be useful to receive a breakdown for both short and long term sickness absence.  It was  ...  view the full minutes text for item CP98

To note the Committee’s Work Programme for 2018/2019.

The Chairman, Councillor Humphrey invited the Panel to forward any items for inclusion on the work programme.

Members were reminded that there was an e-form on Insite requesting that an item be added to a Panel Agenda.

The following items relating to performance indicators were suggested:

·    Waste/recycling

·    Digital Services/OneVu account.

To note that the date of the next meeting of the Panel will take place on Monday 21 May 2018 at 6 pm in the Council Chamber, Town Hall, Saturday Market Place, King’s Lynn.

The next meeting of the Corporate Performance Panel will be held on Monday 21 May 2018 at 6 pm in the Council Chamber, Town Hall, Saturday Market Place, King’s Lynn.