Issue - meetings

RESOLVED: The Cabinet reviewed the Performance Management Report and commented on the delivery against the Corporate Strategy.

REASON FOR DECISION: Cabinet should use the information within the management report to review progress on the agreed actions and indicators and satisfy themselves that performance is at an acceptable level.  Where progress is behind schedule members can seek additional information to explain variances.

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Cabinet noted that the Corporate Performance Panel had considered and commented on the report and supported the Cabinet Recommendations.

The Senior Corporate Governance Officer presented the report as included in the Agenda. 

Councillor Rust provided context to the indicator relating to the amount of calls answered in under ninety seconds and explained that factors such as the introduction of a new payment system had impacted this.  Councillor Rust congratulated the Customer Information Team on their work and was confident that this target would be met by the end of the year.

Councillor Morley raised concerns about the high proportion of orders placed without purchase orders and suggested a general reminder to staff, with the Senior Corporate Governance Officer confirming work was ongoing to address this.

Councillor Kemp addressed the Cabinet under Standing order 34 and commented that the supporting communities target was important.

RESOLVED: The Cabinet reviewed the Performance Management Report and commented on the delivery against the Corporate Strategy.

REASON FOR DECISION: Cabinet should use the information within the management report to review progress on the agreed actions and indicators and satisfy themselves that performance is at an acceptable level.  Where progress is behind schedule members can seek additional information to explain variances.