Issue - meetings
Meeting: 07/03/2023 - Cabinet (Item 142)
142 REVIEW OF UNREASONABLE COMPLAINTS POLICY 
PDF 284 KB
Additional documents:
- UCP track changes, item 142
PDF 295 KB
- 184221 - Constutution Amends Part 3 Responsibilities for Council Functions - Standards Committee, item 142
PDF 182 KB
Decision:
RECOMMENDED: 1) That the proposed changes to the Unreasonable Complaints Policy as set out at Appendix 1 to the report be approved; and
2) That the proposed changes to the Constitution as set out at Appendix 2 to the report be approved.
Reason for Decision
It is a function of CPP to assist in advancing the development of effective policy for promoting or improving the economic, social and environmental wellbeing of the people and communities of King’s Lynn and West Norfolk. CPP have recommended changes to the UC Policy and the Constitution which Cabinet are asked to consider these for onward recommendations to Full Council.
Minutes:
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The Monitoring Officer presented a report on the review of the Unreasonable Complaints Policy which had been carried out by the Corporate Performance Panel. The Monitoring Officer reported that she had checked the proposed amendments with the Local Government Ombudsman, and incorporated their suggestions within the track changes in the report. The report also recommended that the appeals process for the system would be delegated to the Standards Committee.
In response to a question, it was confirmed that the Standards Committee would receive guidance and training on the matter.
The Chair asked how widely the policy had been referred to, to which it was confirmed that the numbers of cases were very low as it was only required in exceptional circumstances.
RECOMMENDED: 1) That the proposed changes to the Unreasonable Complaints Policy as set out at Appendix 1 to the report be approved; and
2) That the proposed changes to the Constitution as set out at Appendix 2 to the report be approved.
Reason for Decision
It is a function of CPP to assist in advancing the development of effective policy for promoting or improving the economic, social and environmental wellbeing of the people and communities of King’s Lynn and West Norfolk. CPP have recommended changes to the UC Policy and the Constitution which Cabinet are asked to consider these for onward recommendations to Full Council.