Issue - meetings
Meeting: 17/10/2022 - Corporate Performance Panel (Item 47)
47 Report from the Informal Working Group - Review of the Corporate Complaints Policy 
PDF 113 KB
Additional documents:
- Corporate Complaint Policy IWG V1.0, 18/07/2022 Corporate Performance Panel, 08/09/2022 Corporate Performance Panel Sifting, item 47
PDF 865 KB
- IWG Mins 11.03.22, 18/07/2022 Corporate Performance Panel, 08/09/2022 Corporate Performance Panel Sifting, item 47
PDF 206 KB
- Corporate Complaints Policy Flowchart, item 47
PDF 403 KB
Minutes:
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The Assistant to the Chief Executive presented the report which outlined the work of the Informal Working Group (IWG) established to consider the Corporate Complaints Policy so that the Panel may consider whether to recommend some or all of the proposed changes to Cabinet.
The Panel’s attention was drawn to the key issues and options considered as set out in the report.
The Chair thanked Councillor Ayres for chairing the IWG.
Councillors Ayres advised that he was happy to recommend the proposed changes.
Councillor Long, Portfolio Holder for Corporate Services agreed with the comments made by Councillor Ayres.
RESOLVED: The Panel was invited to consider the proposed changes as set out in the report and minutes and recommended the proposed changes to Cabinet.