Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
RecommendED: 1) That the Corporate Complaints Policy be approved.
2) That delegated authority to make any minor amendments considered necessary to the policy be granted to the Chief Executive in consultation with the Leader of the Council.
Reason for Decision
To ensure the council has a robust, consistent and easily accessible policy for staff, members and customers to manage the complaints process and associated expectations.
Publication date: 14/11/2019
Date of decision: 12/11/2019
Decided at meeting: 12/11/2019 - Cabinet
Accompanying Documents: