Decision details

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Waste and Recycling Manager and G Hall Executive Director presented a report which explained that the current waste contract set a performance framework for service delivery.  Where agreed targets had not been met then performance deductions could be applied as a means of incentivising improvements to the service.  The level of deductions in any year was set out in the report.  These followed some discussions with Serco and the councils as parties to the contract.


The level of contract deductions for the first year of the contract (2021/22) had been settled, these were accepted and placed into an earmarked reserve in order to provide flexibility in providing the service for people of west Norfolk.  Consequential amendments were made to Schedule 2 and 4 of the contract to remove ambiguities allowing greater flexibility in rectifying missed collections.


Under standing order 34 Councillor Kemp asked if the contract was being carried out efficiently as she felt there shouldn’t be missed collections.


Under standing order 34, Councillor Joyce in speaking about his previous experiences, did not have any major issues with the proposals.


RESOLVED:             1)         That a budget be set to one side into which these performance deductions should be paid.  This budget would be used to fund improvements to waste collection across the Borough and that this includes an earmarked reserve.


2)            That the Executive Director (Environment and Planning), in consultation with the Portfolio Holder for the Environment be authorised to make changes to Schedules 2 and 4 of the Waste and Related Services Contract 2021 to provide greater flexibility to the rectification of missed collections.


Reason for Decision

To enable investment to take place improving the quality and frequency of waste provision and provide increased flexibility to resolve missed bin collections.


Publication date: 17/11/2022

Date of decision: 15/11/2022

Decided at meeting: 15/11/2022 - Cabinet

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