Decision details

RECOMMENDED:      That the following be agreed:

1)       the withdrawal of a drop in service for enquiries at Kings Court and to offer pre-booked appointments to customers who are unable to resolve their enquiry by telephone or online

2)       the reduction of the opening days at the Downham Market Office to 2 days per week (Monday and Friday)

3)       the reduction of the opening days at the Hunstanton Office to 2 days per week (Tuesday and Thursday)

4)       that adequate consultation and communications arrangements be put in place prior to implementation in April 2016.

Reason for Decision

To manage the demand for council services more effectively, provide an improved service for customers and ensure that resources are directed at the customers who, for a variety of reasons, may require a more personal service.

Recommendation 4 is to ensure the concerns of the Resources and Performance Panel are taken into account.